ARC: Connections: ELMAR: TOC areas: services: journals

Managing Service Quality  Relevant ARCategory: Marketing Journals

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Does ISO 9000 certification affect consumer perceptions of the service provider?
–Laura Martínez Caro, Jose Antonio Martínez García [Publisher] [Google Scholar]

Monitoring service quality with residuals control charts
–Joanne S. Utley, J. Gaylord May [Publisher] [Google Scholar]

The impact of RFID on service organizations: a service profit chain perspective
–Jeffery S. Smith, Lorraine Lee, Mark Gleim [Publisher] [Google Scholar]

Demographic and cultural predictors of international service worker job satisfaction
–Mark R. Testa, Stephen L. Mueller [Publisher] [Google Scholar]

Determining the relative importance of critical factors in delivering service quality of banks: An application of dominance analysis in SERVQUAL model
–Mukesh Kumar, Fong Tat Kee, Amat Taap Manshor [Publisher] [Google Scholar]

Service quality effect on satisfaction and word of mouth in the health care industry
–Ioannis E. Chaniotakis, Constantine Lymperopoulos [Publisher] [Google Scholar]

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