ARC: Connections: ELMAR: TOC areas: services: journals

Service Industries Journal  Relevant ARCategory: Marketing Journals

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Relationships and impacts of service quality, perceived value, customer satisfaction, and image: an empirical study
–Hsin-Hui (Sunny) Hu; Jay Kandampully; Thanika Devi Juwaheer [Publisher] [Google Scholar]

The attribution of service failures: effects on consumer satisfaction
–Victor Iglesias [Publisher] [Google Scholar]

Methods for determining areas for improvement based on the design of customer surveys
–Ching-Chow Yang; King-Jang Yang; Tsu-Ming Yeh; Fan-Yun Pai [Publisher] [Google Scholar]

Competition, agglomeration, and performance of Beijing hotels
–Eric W. K. Tsang; Paul S. L. Yip [Publisher] [Google Scholar]

Off-shoring in the contact centre industry and employment in the North West of England
–Frank Peck; Ignazio Cabras [Publisher] [Google Scholar]

An empirical study of evaluating supply chain management integration using the balanced scorecard in Taiwan
–Hsin Hsin Chang [Publisher] [Google Scholar]

The measurement of the construct satisfaction in higher education
–Helena Alves; Mário Raposo [Publisher] [Google Scholar]

Gibrat’s law: empirical test of Portuguese service industries using dynamic estimators
–Paulo J. Maçãs Nunes; Zélia M. Serrasqueiro [Publisher] [Google Scholar]

Establishment of a performance-evaluation model for service quality in the banking industry
–Shun-Hsing Chen [Publisher] [Google Scholar]

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