ARC: Connections: ELMAR: TOC areas: services: journals

Service Industries Journal  Relevant ARCategory: Marketing Journals

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Innovation in services – how different from manufacturing?
–Cesaltina Pacheco Pires; Soumodip Sarkar; Luísa Carvalho [Publisher] [Google Scholar]

Strategic orientation and performance measurement model in Taiwan’s travel agencies
–Leo Huang [Publisher] [Google Scholar]

Is competence set expansion in the information service industry a planned behavior? The moderating effects of action control style
–Daniel Y. Shee; Ya-Ling Wu [Publisher] [Google Scholar]

Managerial approaches towards service quality: the case of three service organisations
–Ebrahim Soltani; Pei-Chun Lai; Robert Van Der Meer; Terry M. Williams [Publisher] [Google Scholar]

Perceptions of download delays: relation to actual waits, web site abandoning, and stage of delay
–Pratibha A. Dabholkar; Xiaojing Sheng [Publisher] [Google Scholar]

The impact of implicit and explicit communications on frontline service delivery staff
–Ian Lings; Amanda Beatson; Siegfried Gudergan [Publisher] [Google Scholar]

Revised planning matrix of quality function deployment
–Wei-Jaw Deng; Ying-Feng Kuo [Publisher] [Google Scholar]

Digital music services: consumer intention and adoption
–Sze Wan Kwong; Jungkun Park [Publisher] [Google Scholar]

Influence of innovation on performance: analysis of Spanish service firms
–Dioni M. Elche; Ángela González [Publisher] [Google Scholar]

The influence of customer-to-customer interactions and role typology on customer reaction
–Cedric Hsi-Jui Wu [Publisher] [Google Scholar]

Consumer thoughts, actions, and feelings from within the service experience
–David Bowen [Publisher] [Google Scholar]

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