TOC: J Service Res


Journal of Service Research, 11(1)

 ARC: Connections: ELMAR: TOC

Arrow Doodadareas: services: journals

Journal of Service Research 

Relevant ARCategory: Marketing Journals 

Linking Perceptual and Behavioral Customer Metrics to Multiperiod Customer Profitability: A Comprehensive Service-Profit Chain Application
Bart Lariviere [Publisher] [Google Scholar]

Service Loyalty: An Integrative Model and Examination across Service Contexts
Xiaoyun Han, Robert J. Kwortnik Jr, and Chunxiao Wang [Publisher] [Google Scholar]

Who Wants a Relationship Anyway?: Conditions When Consumers Expect a Relationship With Their Service Provider
Peter J. Danaher, Denise M. Conroy, and Janet R. McColl-Kennedy [Publisher] [Google Scholar]

Uncertainty Avoidance as a Moderator of the Relationship between Perceived Service Quality and Customer Satisfaction
Martin Reimann, Ulrich F. Lunemann, and Richard B. Chase [Publisher] [Google Scholar]

The Impact of Flow and Communitas on Enduring Involvement in Extended Service Encounters
Lee Phillip McGinnis, James W. Gentry, and Tao Gao [Publisher] [Google Scholar]

The Role of Emotions in Translating Perceptions of (In)Justice into Postcomplaint Behavioral Responses
Klaus Schoefer and Adamantios Diamantopoulos [Publisher] [Google Scholar]