ARC: Connections: ELMAR: TOC areas: services: journals

Journal of Service Research  Relevant ARCategory: Marketing Journals

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Linking Perceptual and Behavioral Customer Metrics to Multiperiod Customer Profitability: A Comprehensive Service-Profit Chain Application
–Bart Lariviere [Publisher] [Google Scholar]

Service Loyalty: An Integrative Model and Examination across Service Contexts
–Xiaoyun Han, Robert J. Kwortnik Jr, and Chunxiao Wang [Publisher] [Google Scholar]

Who Wants a Relationship Anyway?: Conditions When Consumers Expect a Relationship With Their Service Provider
–Peter J. Danaher, Denise M. Conroy, and Janet R. McColl-Kennedy [Publisher] [Google Scholar]

Uncertainty Avoidance as a Moderator of the Relationship between Perceived Service Quality and Customer Satisfaction
–Martin Reimann, Ulrich F. Lunemann, and Richard B. Chase [Publisher] [Google Scholar]

The Impact of Flow and Communitas on Enduring Involvement in Extended Service Encounters
–Lee Phillip McGinnis, James W. Gentry, and Tao Gao [Publisher] [Google Scholar]

The Role of Emotions in Translating Perceptions of (In)Justice into Postcomplaint Behavioral Responses
–Klaus Schoefer and Adamantios Diamantopoulos [Publisher] [Google Scholar]

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