ISSS 2009


The First International Symposium on Services Science, Leipzig, 23-25 Mar 2009; Deadline 15 Oct

 ARC: Connections: ELMAR: Posting

areas: services: call

The First International Symposium on Services Science (ISSS 2009), Leipzig, Germany, 23rd -25th March 2009

Hosted by

  • University of Leipzig, Department of Computer Science and Information Systems Institute,
  • Institute of Applied Informatics (InfAI) e.V.
  • Leipziger Informatik-Verbund (LIV)

With a keynote by Martin Jetter, Chairman IBM Germany

Important Dates

  • Submission of symposium papers 15 Oct 2008
  • Author Notification 30 Nov 2008
  • Publication-ready version 31 Dec 2008

Symposium dates

Mon, March 23, 2009 until Wed, March 25, 2009

Services Science has emerged as a new research discipline that receives growing attention both in academia and practice. It combines research from various disciplines which have evolved more or less separately. While theories from organizational and marketing science usually capture the nature of these products, engineering disciplines focus on shaping and developing these information goods, and the information systems field on integrating services which are perceived as encapsulated application functionalities with standardized (XML) interfaces. These research streams converge in the new interdisciplinary area of Services Science which integrates the principles, design, and management of economic and technical services.

The "First International Symposium on Services Science" will take place in Leipzig between March 23rd and 25th, 2009 as a part of the Multi-Conference SABRE – Software, Agents and Services for Business, Research and E-Sciences. The goals of the symposium are to present the current state of the art in research and industry regarding the Services Science, to establish a platform for the exchange of interested experts from various disciplines. The symposium welcomes both scientific contribution and best practices from practitioners. The program will be completed by keynotes. The organizing committee aims at balancing theory and practice. Leipzig University is located at the heart of Germany and will celebrate its 600 years anniversary in 2009.


The topics of the ISSS 2009 include but are not limited to:

  • Services design & engineering
  • Services modeling & simulation
  • Industrialization und standardization of services
  • Configuration and evaluation of business services
  • Services systems and service components
  • Services platforms for orchestrating and maintaining services
  • Basic services technologies and architectures
  • Customer Integration in Service Design, Delivery and Operation
  • Services innovation & management (key success factors, service types e.g. systems integration, professional services, self services)
  • Services marketing (e.g. brand building)
  • Service business models (e.g. Services pricing, revenue strategies and organization) and their evolution
  • Services governance and organizational transformation
  • Management and customizing/localization of services
  • Services operation and service offshoring
  • Risk Management for services
  • Legal aspects of services (assets, intellectual property building, property rights, branding)
  • Service excellence and service productivity
  • Service export and internationalization of services
  • Other services related topics

ISSS 2009 seeks two types of contributions:

  • Full research papers (english) 10 pages,
  • Industrial experience papers (english) 6 pages

All submitted papers will undergo a rigorous double blind peer review process. Hence, the author(s) name(s) and address(s) must NOT appear in the body of the submitted paper, and self-references should be in the third person. Only the title should be shown at the first page, without the author’s information. Papers will be selected based on originality, quality, soundness and relevance. All contributions must be original, not published, accepted or submitted for publication elsewhere.

Publishing of accepted works

All research and industrial papers will be published within a series of the Institute for Applied Informatics (InfAI) e.V. published by Logos. Selected best papers will be invited to create extended versions and submit to special issues of international journals (e.g. Electronic Markets – The International Journal).

General Chair

Rainer Alt, Klaus-Peter Fähnrich and Bogdan Franczyk, Institute for Applied Informatics (InfAI) and University of Leipzig, Germany

Organizing Committee Members

Kyrill Meyer, Martin Gebauer, Karen Heyden and Claudia Carl, University of Leipzig, Germany

Program Committee

  • Abramowicz Witold, Poznan University of Economics, Poland
  • Benkenstein Martin, University of Rostock, Germany*
  • Bieliková Mária, Slovak University of Technology in Bratislava, Slovakia*
  • Borchert Margret, University of Duisburg-Essen, Germany
  • Brewka, Gerhard, Uinversity of Leipzig, Germany
  • Bullinger Hans-Jörg, Fraunhofer Society, Germany
  • Chesbrough Henry, Haas School of Business, University of California, Berkeley, USA*
  • Christodoulakis Stavros, Technical University of Crete (MUSIC/TUC), Greece*
  • Dahme Christa, Confederation of German Trade Unions (DGB), Germany
  • Ermolayev Vadim, Zaporozhye National University, Ukraine
  • Ernst Gerhard, Project Management Agency part of the German Aerospace, Germany
  • Fischer Werner,German Customer Service Association, Germany*
  • Evanschitzky Heiner, University of Strathclyde, United Kingdom
  • Ganz Walter, Fraunhofer Institute for Industrial Engineering IAO,Germany
  • Gouthier Matthias, European Business School
  • EBS, Germany
  • Grote Ursula, Project Management Agency part of the German Aerospace, Germany*
  • Herrmann Thomas, Ruhr-University Bochum (RUB), Germany
  • Heyer Gerhard, Institute for Applied Informatics (InfAI) and University of Leipzig, Germany
  • Hipp Christiane, Brandenburg University of Technology, Germany
  • Karagiannis Dimitris, University of Vienna, Austria
  • Kiryakov Atanas, Ontotext Lab, Sirma Group Corp., Bulgaria*
  • Klein Stefan, University of Münster, Germany
  • Kowalczyk Ryszard, Swinburne University of Technology, Australia*
  • Krcmar Helmut, Technical University of Munich, Germany
  • Kuusisto Jari, SC-Research, Finland
  • La Mura Pierfrancesco, HHL
  • Leipzig Graduate School of Management, Germany*
  • Larsen Richard, Massachusetts Institute of Technology, USA*
  • Luhn Achim, Siemens Business Services GmbH, Germany
  • Maskeliunas Saulius, Institute of Mathematics and Informatics, Lithuania*
  • Möslein Kathrin, University of Erlangen-Nuremberg, Germany
  • Nüttgens Markus, University of Hamburg, Germany
  • Posselt Thorsten, Fraunhofer Center for Central and Eastern Europe (MOEZ), Germany
  • Reichwald Ralf, Technical University of Munich, Germany
  • Risch Wolfram, ATB Services GmbH, Germany
  • Robers Diane PricewaterhouseCoopers AG WPG, Germany
  • Satzger Gerhard, University of Karlsruhe (TH), Germany
  • Scheuermann Gerik, Institute for Applied Informatics (InfAI) and University of Leipzig, Germany
  • Schuh Günther, Research Institute for Operations Management at RWTH Aachen University, Germany
  • Siebiera Guido, ESSADE Business School, Spain
  • Skarpelis-Sperk Sigrid, Germany
  • Smits Martin, Tilburg University, The Netherlands
  • Spath Dieter, Fraunhofer Institute for Industrial Engineering IAO,Germany
  • Spohrer Jim, IBM Almaden Research Center, USA*
  • Stauss Bernd, Ingolstadt School of Management, Catholic University of Eichstätt-Ingolstadt (KU), Germany*
  • Stich Volker, Research Institute for Operations Management at RWTH Aachen University, Germany
  • Stolze Markus, IBM, Watson Research Center, USA
  • Studer Rudi, KSRI
  • Karlsruhe Service Research Institute, Germany
  • Taurel Wilhelm, Association for Services Management (AFSMI) German Chapter, Germany
  • von Wangenheim Florian, Technical University of Munich, Germany
  • Weber Mathias, German Association for Information Technology, Telecommunications and New Media (Bitkom), Germany
  • Weinhardt Christof, KSRI
  • Karlsruhe Service Research Institute, Germany
  • Wobbe Werner, European Commission, DG Research, Belgium*

* – to be confirmed

Conference Site