ARC: Connections: ELMAR: TOC areas: services: journals

Service Industries Journal  Relevant ARCategory: Marketing Journals

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Effect of newcomer socialisation on organisational commitment, job satisfaction, and turnover intention in the hotel industry
–Author: Jen-Te Yang [Publisher] [Google Scholar]

Consumer-based brand equity and brand performance
–Jorge M. Oliveira-Castro; Gordon R. Foxall; Victoria K. James; Roberta H. B. F. Pohl; Moema B. Dias; Shing W. Chang [Publisher] [Google Scholar]

Producer services: growth and roles in long-term economic development
–Karl-Johan Lundquist; Lars-Olof Olander; Martin Svensson Henning [Publisher] [Google Scholar]

Efficiency and capital adequacy in Taiwan banking: BCC and super-DEA estimation
–Yung-Ho Chiu; Chyanlong Jan; Da-Bai Shen; Pen-Chun Wang [Publisher] [Google Scholar]

The influence of emotions on customer’s cognitive evaluations and satisfaction in a service failure and recovery context
–Concepción Varela-Neira; Rodolfo Vázquez-Casielles; Víctor Iglesias-Argüelles [Publisher] [Google Scholar]

Examining the casual relationship among service recovery, perceived justice, perceived risk, and customer value in the hotel industry
–Hong-Sheng Chang; Han-Liang Hsiao [Publisher] [Google Scholar]

Ecommerce and hotel performance: three-stage DEA analysis
–Jui-Kou Shang; Wei-Ting Hung; Chang-Fang Lo; Fei-Ching Wang [Publisher] [Google Scholar]

Organisational citizenship behaviours and effectiveness: an empirical study in two small insurance companies
–Arménio Rego; Miguel Pina E. Cunha [Publisher] [Google Scholar]

Effects of marketing and relationship variables on service intermediaries’ promotional program participation
–Shih-Ping Jeng [Publisher] [Google Scholar]

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