TOC: J Services Mar


Journal of Services Marketing, 22(3)

 ARC: Connections: ELMAR: TOC

Arrow Doodadareas: services: journals

Journal of Services Marketing 

Relevant ARCategory: Marketing Journals 

The consumer’s expectation formation process over time
Jane W. Licata, Goutam Chakraborty, Balaji C. Krishnan [Publisher] [Google Scholar]

Using volume flexible strategies to improve customer satisfaction and performance in health care services
Thomas L. Powers, Eric P. Jack [Publisher] [Google Scholar]

Professional service firms entering emerging markets: the role of network relationships
Susan Freeman, Mark Sandwell [Publisher] [Google Scholar]

The customer socialization paradox: the mixed effects of communicating customer role expectations
Kenneth R. Evans, Simona Stan, Lynn Murray [Publisher] [Google Scholar]

The role of emotion in explaining consumer satisfaction and future behavioural intention
David Martin, Martin O’Neill, Susan Hubbard, Adrian Palmer [Publisher] [Google Scholar]

Determinants of the speed of elimination decision making in financial services
Paraskevas C. Argouslidis [Publisher] [Google Scholar]

Using question order for predictive service quality measures
Carol W. DeMoranville, Carol C. Bienstock, Kim Judson [Publisher] [Google Scholar]