ARC: Connections: ELMAR: TOC areas: services: journals

Journal of Services Marketing  Relevant ARCategory: Marketing Journals

---

The consumer’s expectation formation process over time
–Jane W. Licata, Goutam Chakraborty, Balaji C. Krishnan [Publisher] [Google Scholar]

Using volume flexible strategies to improve customer satisfaction and performance in health care services
–Thomas L. Powers, Eric P. Jack [Publisher] [Google Scholar]

Professional service firms entering emerging markets: the role of network relationships
–Susan Freeman, Mark Sandwell [Publisher] [Google Scholar]

The customer socialization paradox: the mixed effects of communicating customer role expectations
–Kenneth R. Evans, Simona Stan, Lynn Murray [Publisher] [Google Scholar]

The role of emotion in explaining consumer satisfaction and future behavioural intention
–David Martin, Martin O’Neill, Susan Hubbard, Adrian Palmer [Publisher] [Google Scholar]

Determinants of the speed of elimination decision making in financial services
–Paraskevas C. Argouslidis [Publisher] [Google Scholar]

Using question order for predictive service quality measures
–Carol W. DeMoranville, Carol C. Bienstock, Kim Judson [Publisher] [Google Scholar]

---