2007 Journal of Service Research Best Reviewer Award to Steven Taylor; Best Article to Denish Shah, Roland Rust, A. Parasuraman, Richard Staelin, and George S. Day, "The Path to Customer Centricity"
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2007 Journal of Service Research Awards,
presented at the 16th Annual Frontiers in Service Conference
San Francisco, CA, USA – October 4-7, 2007
2007 JSR Best Reviewer Award
Steven Taylor, Illinois State University
2007 JSR Best Article Award sponsored by IBM
"The Path to Customer Centricity"
Denish Shah, Roland Rust, A. Parasuraman, Richard Staelin, and George S. Day (Volume 9, November 2006)
JSR Best Article Award Finalists
"Forward Looking Focus: Can Firms Have Adaptive Foresight?"
Valarie Zeithaml, Ruth Bolton, John Deighton, Timothy Keiningham, Katherine Lemon, and J. Andrew Petersen (Volume 9, November 2006)
"Back from the Brink: Why Customers Stay"
Mark Colgate, Vicky Thuy-Uyen Tong, Christina Kwai-Choi Lee, and John Farley (Volume 9, February 2007)
"The Positive and Negative Effects of Switching Costs on Relational Outcomes"
Michael Jones, Kristy Reynolds, David Mothersbaugh, and Sharon Beatty (Volume 9, May 2007)