Service Management


10th International Research Seminar in Service Management, La Londe les Maures, France, 27-30 May 2008; Deadline 15 Jan 2008

 ARC: Community: ELMAR: Posting

areas: services: call

La Londe les Maures, France May 27 – 30, 2008


Scientific Committee:

Professor Pierre EIGLIER IAE of Aix en Provence, France.
Professor Benjamin SCHNEIDER University of Maryland, USA
Professor Chris VOSS London Business School, England
Professor Glenn VOSS SMU – Cox School of Business, U.S.A

Seminar Coordinators:

Sylvie LLOSA, Kiane GOUDARZI, IAE of Aix en Provence, France & Chiara ORSINGHER, University of Bologna, Italy

Call for Papers

The objective of the 2008 International Research Seminar in Service Management is to expand and improve our understanding of problems related to service activities. In pursuit of this objective, the Scientific Committee and the Seminar Coordinators seek to bring together scholars and experts in marketing, operations, human resources management, economics and strategy.

We are particularly interested once again in interdisciplinary papers, but all empirical and theoretical papers addressing issues relevant to service businesses are invited for review. Conference participants interested in presenting their ideas to peers from other disciplines and in learning from cross-disciplinary discussions and debates are specially encouraged to attend. Cross-disciplinary interest can be created in many ways, with some examples being:

  • by questioning the assumptions or findings of other disciplines ;
  • by identifying issues that cut across several disciplines ;
  • by introducing new methodologies, concepts and/or research findings to other disciplines.

The Scientific Committee and Seminar Coordinators will evaluate the different submissions with an eye on maximizing interest to the broadest cross-section of participants. Documents should be sent before January 15th, 2008 by e-mail to the Member of the Scientific Committee you consider to be the most concerned by your paper and to the Administrative Officer,

A list of suggested topics and more detailed information on the Seminar can be obtained from:

The Institut d’Administration des Entreprises (IAE) organises the Research Seminar every two years. The IAE is one of the leading public University Business Schools in France. In fact, the IAE of Aix-en-Provence was the very first school in Europe – in 1979 – to introduce a one-year graduate program in the management of services. Although a combined Marketing and Services Management Seminar already existed, the first dedicated International Research Seminar in Service Management was held in 1990, with the explicit aim of overcoming traditional boundaries between operations management, human resources management, economy, strategy and marketing, disciplines so intertwined when dealing with services.

LOCATION: The Seminar is to be held at "AGELONDE" the attractive training and resort compound of the French Telecom, located at La Londe les Maures, a small and attractive village resort on the French Riviera (department of the Var, 26 miles from Saint-Tropez, 70 miles from Nice, 69 miles from Marseille), it is not far from the Hyères / Toulon Airport, (which provides several daily flights notably to and from Paris) and the railway station situated at Toulon. AGELONDE is located about 200 meters from the beach. It has a gymnasium and tennis courts. Each participant will have a separate single room and a number of large studios are available for couples (first-come-first served basis).

La Londe 2008 – Clos Guiot Puyricard – BP 30063 – 13099 AIX EN PROVENCE CEDEX 02 – FRANCE
Administrative Officer: E-mail: Phone/Fax: ++33 (0)467 189 987 GSM ++33(0)608 841 690