TOC: Managing Serv Qual


Managing Service Quality, 17(4)

 ARC: Community: ELMAR: TOC

areas: services: journals

Managing Service Quality 

Relevant ARCategory: Marketing Journals 

The value of different customer satisfaction and loyalty metrics in predicting customer retention, recommendation, and share-of-wallet
Timothy L. Keiningham, Bruce Cooil, Lerzan Aksoy, Tor W. Andreassen, Jay Weiner [Publisher] [Google Scholar]

Values-based service quality for sustainable business
Bo Enquist, Bo Edvardsson, Samuel Petros Sebhatu [Publisher] [Google Scholar]

Can banks improve customer relationships with high quality online services?
Carmel Herington, Scott Weaven [Publisher] [Google Scholar]

An intersector analysis of the relevance of service in building a strong retail brand
Frank Haelsig, Bernhard Swoboda, Dirk Morschett, Hanna Schramm-Klein [Publisher] [Google Scholar]

Customisation – moving customers away from the dull conformity of brand loyalty
Mario J. Miranda, László Kónya [Publisher] [Google Scholar]

Cultural influences on service quality and customer satisfaction: evidence from Greek insurance
Evangelos Tsoukatos, Graham K. Rand [Publisher] [Google Scholar]