TOC: Managing Serv Qual


Managing Service Quality, 17(3)

 ARC: Community: ELMAR: TOC

areas: services: journals

Managing Service Quality 

Relevant ARCategory: Marketing Journals 


The synergic relationship between TQM and marketing in creating customer value
Cristina Mele [Publisher] [Google Scholar]

Ethnicity and customer satisfaction in the financial services sector
Jose Lopez, Laura Kozloski Hart, Alison Rampersad [Publisher] [Google Scholar]

The influence of culture on perceptions of service employee behavior
Mikyoung Kong, Giri Jogaratnam [Publisher] [Google Scholar]

A model of customer retention of dissatisfied business services customers
Lesley White, Venkata Yanamandram [Publisher] [Google Scholar]

Perceived e-service quality (PeSQ): Measurement validation and effects on consumer satisfaction and web site loyalty
Eduard Cristobal, Carlos Flavián, Miguel Guinalíu [Publisher] [Google Scholar]

Internet retailing quality: one size does not fit all
Julie E. Francis [Publisher] [Google Scholar]