ARC: Community: ELMAR: TOC areas: services: journals

Managing Service Quality  Relevant ARCategory: Marketing Journals

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2007

The synergic relationship between TQM and marketing in creating customer value
–Cristina Mele [Publisher] [Google Scholar]

Ethnicity and customer satisfaction in the financial services sector
–Jose Lopez, Laura Kozloski Hart, Alison Rampersad [Publisher] [Google Scholar]

The influence of culture on perceptions of service employee behavior
–Mikyoung Kong, Giri Jogaratnam [Publisher] [Google Scholar]

A model of customer retention of dissatisfied business services customers
–Lesley White, Venkata Yanamandram [Publisher] [Google Scholar]

Perceived e-service quality (PeSQ): Measurement validation and effects on consumer satisfaction and web site loyalty
–Eduard Cristobal, Carlos Flavián, Miguel Guinalíu [Publisher] [Google Scholar]

Internet retailing quality: one size does not fit all
–Julie E. Francis [Publisher] [Google Scholar]

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