ARC: Community: ELMAR: TOC areas: methods: journals

Decision Sciences  Relevant ARCategory: Marketing Journals

---

May, 2007

Commentary: Service Management-Academic Issues and Scholarly Reflections from Operations Management Researchers
–Richard Metters, Ann Marucheck [Publisher]

Managing Internet Product Returns: A Focus on Effective Service Operations
–Diane A. Mollenkopf, Elliot Rabinovich, Timothy M. Laseter, Kenneth K. Boyer [Publisher] [Google Scholar]

Clinic Overbooking to Improve Patient Access and Increase Provider Productivity
–Linda R. LaGanga, Stephen R. Lawrence [Publisher] [Google Scholar]

Usability of Online Services: The Role of Technology Readiness and Context
–Anne P. Massey, Vijay Khatri, Mitzi M. Montoya-Weiss [Publisher] [Google Scholar]

Improving Revenue Management Decision Making for Airlines by Evaluating Analyst-Adjusted Passenger Demand Forecasts
–Somnath Mukhopadhyay, Subhashish Samaddar, Glenn Colville [Publisher] [Google Scholar]

The Perishability of Online Grocers
–Kyle Cattani, Olga Perdikaki, Ann Marucheck [Publisher] [Google Scholar]

---