ARC: Community: ELMAR: TOC areas: ecommerce: journals

International Journal of e-Business Research  Relevant ARCategory: Marketing Journals

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April/June, 2007

Integration of E-CRM in Healthcare Services: A Framework for Analysis
–L.C. Burr, R.A. Patterson, E. Rolland, K.F. Ward [Publisher] [Google Scholar]

The Impact of E-CRM on Organisational and Individual Behavior: The Effect of the Remuneration and Reward System
–Soumaya Ben Letaifa, Jean Perrien [Publisher] [Google Scholar]

Do Mobile CRM Services Appeal to Loyalty Program Customers?
–Veronica Liljander, Pia Polsa, Kim Forsberg [Publisher] [Google Scholar]

E-CRM and Managerial Discretion
–Tim Coltman, Sara Dolnicar [Publisher] [Google Scholar]

Multi-Channel Retailing and Customer Satisfaction: Implications for E-CRM
–Patricia T. Warrington, Elizabeth Gangstad, Richard Feinberg, Ko de Ruyter [Publisher] [Google Scholar]

Developing a Global CRM Strategy
–Michael Shumanov, Michael Ewing [Publisher] [Google Scholar]

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