TOC: Intl J e-Bus Res


International Journal of e-Business Research, 3(2)

 ARC: Community: ELMAR: TOC

areas: ecommerce: journals

International Journal of e-Business Research 

Relevant ARCategory: Marketing Journals 

April/June, 2007

Integration of E-CRM in Healthcare Services: A Framework for Analysis
L.C. Burr, R.A. Patterson, E. Rolland, K.F. Ward [Publisher] [Google Scholar]

The Impact of E-CRM on Organisational and Individual Behavior: The Effect of the Remuneration and Reward System
Soumaya Ben Letaifa, Jean Perrien [Publisher] [Google Scholar]

Do Mobile CRM Services Appeal to Loyalty Program Customers?
Veronica Liljander, Pia Polsa, Kim Forsberg [Publisher] [Google Scholar]

E-CRM and Managerial Discretion
Tim Coltman, Sara Dolnicar [Publisher] [Google Scholar]

Multi-Channel Retailing and Customer Satisfaction: Implications for E-CRM
Patricia T. Warrington, Elizabeth Gangstad, Richard Feinberg, Ko de Ruyter [Publisher] [Google Scholar]

Developing a Global CRM Strategy
Michael Shumanov, Michael Ewing [Publisher] [Google Scholar]