Modeling the Repatronage Behavior of Business Airline Travelers
–Jennifer Harris and Mark Uncles [Publisher] [Google Scholar]
Managing Key Business-to-Business Relationships: What Marketing Can Learn From Supply Chain Management
–Lynette J. Ryals and Andrew S. Humphries [Publisher] [Google Scholar]
How Effective Are Loyalty Reward Programs in Driving Share of Wallet?
–Jochen Wirtz, Anna S. Mattila, and May Oo Lwin [Publisher] [Google Scholar]
The Positive and Negative Effects of Switching Costs on Relational Outcomes
–Michael A. Jones, Kristy E. Reynolds, David L. Mothersbaugh, and Sharon E. Beatty [Publisher] [Google Scholar]
The Effects of Perceived Management Concern for Frontline Employees and Customers on Turnover Intentions: Moderating Role of Employment Status
–Aliosha Alexandrov, Emin Babakus, and Ugur Yavas [Publisher] [Google Scholar]
Doing a Double Take: Accounting for Occasions in Service Performance Assessment
–Adam Finn [Publisher] [Google Scholar]
Special Section of the Journal of Service Research: "Service Operations: Theory, Practice, and Future Research"