TOC: J Service Res


Journal of Service Research, 9(4)

 ARC: Community: ELMAR: TOC

areas: services: journals

Journal of Service Research 

Relevant ARCategory: Marketing Journals 

May, 2007

Modeling the Repatronage Behavior of Business Airline Travelers
Jennifer Harris and Mark Uncles [Publisher] [Google Scholar]

Managing Key Business-to-Business Relationships: What Marketing Can Learn From Supply Chain Management
Lynette J. Ryals and Andrew S. Humphries [Publisher] [Google Scholar]

How Effective Are Loyalty Reward Programs in Driving Share of Wallet?
Jochen Wirtz, Anna S. Mattila, and May Oo Lwin [Publisher] [Google Scholar]

The Positive and Negative Effects of Switching Costs on Relational Outcomes
Michael A. Jones, Kristy E. Reynolds, David L. Mothersbaugh, and Sharon E. Beatty [Publisher] [Google Scholar]

The Effects of Perceived Management Concern for Frontline Employees and Customers on Turnover Intentions: Moderating Role of Employment Status
Aliosha Alexandrov, Emin Babakus, and Ugur Yavas [Publisher] [Google Scholar]

Doing a Double Take: Accounting for Occasions in Service Performance Assessment
Adam Finn [Publisher] [Google Scholar]

Special Section of the Journal of Service Research: "Service Operations: Theory, Practice, and Future Research"