ARC: Community: ELMAR: TOC areas: services: journals

Journal of Service Research  Relevant ARCategory: Marketing Journals

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May, 2007

Modeling the Repatronage Behavior of Business Airline Travelers
–Jennifer Harris and Mark Uncles [Publisher] [Google Scholar]

Managing Key Business-to-Business Relationships: What Marketing Can Learn From Supply Chain Management
–Lynette J. Ryals and Andrew S. Humphries [Publisher] [Google Scholar]

How Effective Are Loyalty Reward Programs in Driving Share of Wallet?
–Jochen Wirtz, Anna S. Mattila, and May Oo Lwin [Publisher] [Google Scholar]

The Positive and Negative Effects of Switching Costs on Relational Outcomes
–Michael A. Jones, Kristy E. Reynolds, David L. Mothersbaugh, and Sharon E. Beatty [Publisher] [Google Scholar]

The Effects of Perceived Management Concern for Frontline Employees and Customers on Turnover Intentions: Moderating Role of Employment Status
–Aliosha Alexandrov, Emin Babakus, and Ugur Yavas [Publisher] [Google Scholar]

Doing a Double Take: Accounting for Occasions in Service Performance Assessment
–Adam Finn [Publisher] [Google Scholar]

Special Section of the Journal of Service Research: "Service Operations: Theory, Practice, and Future Research"
[Publisher]

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