E-Services
Introduction
A special issue of the Journal of Electronic Commerce in Organizations, Edited by Ada Scupola; Deadline 15 May 2007
ARC: Community: ELMAR: Posting
Call for Contributions
Special Issue on E-Services
Journal of Electronic Commerce in Organizations (JECO) (www.igi-pub.com/jeco)
Issue: April-June 2008
Submission Deadline: May 15
Guest Editor: Associate Prof. Ada Scupola
Department of Communication, Business and Information Technologies
Roskilde University, ada@ruc.dk
Business-to-business e-services and business-to-consumer e-services can be conceptualized as a subset of business-to-business (B-to-B) e-commerce and business-to-consumer (B-to-C) e-commerce. E-services are therefore services that are produced, provided and/or consumed through the use of ICT-networks such as for example Internet-based systems and mobile solutions. However e-services include also selling of physical goods on the Internet as for example an airline ticket that is purchased online, but delivered by surface mail to the buyers.
Normally the production, provision or consumption of a service requires the interaction between the service provider and the user of the service. Traditionally this has been based on personal interactions, most often face-to-face interactions. In e-services, the production, consumption and/or provision of services takes place through the intermediation of an ICT-network such as Internet based systems or mobile solutions. Examples of e-services are e-banking, e-library services, e-publishing, airline tickets; however it also includes for example the online selling of real estate property or the purchasing of physical goods that are then delivered by other means such as clothes or computers. The advent of e-commerce and e-services has raised a number of challenges for the service organizations such as for example consulting companies, libraries and publishers as well as for companies selling physical goods. For example companies have to innovate, have to develop strategies and new business model for the production and provision of e-services, and acquire or develop new competences.
The purpose of this special issue is to present the state- of -the art research regarding different issues in the production, delivery and consumption of e-services (both business-to-business and business-to-consumer) in business services. Business services are characterised as being delivered by professional service providers who have a great deal of tacit knowledge.
We invite contributions that are both empirical and conceptual, and open to all types of methodologies, even though priority will be given to case study methodology.
Specific topics of interest include, but are not limited to, the following:
- conceptual foundations and theoretical frameworks of e-services
- papers addressing the differences between services and e-services
- e-services and entrepreneurship
- e-services and knowledge management
- e-services and innovation
- e-services and business models
- e-services and competences
- e-services and human resource management
- e-services and strategies
- e-government
- e-libraries
- web-based portals offering different kind of services;
- e-banking
- e-healthe-retailing
- e-learning
Submissions deadline: May 15, 2007
Notification of Revision/Acceptance to Authors: July 15, 2007
Revisions Due: August 15, 2007
Send Revisions for review: August 25, 2007
Reviews due: September 25, 2007
Guest Editor: Associate Prof. Ada Scupola
Department of Communication, Business and Information Technologies
Roskilde University
DK-4000 Roskilde
Denmark
Tel: +45-46742598, Fax: +45-46743080
ada@ruc.dk
For additional information on the Journal of Electronic Commerce in Organizations (JECO), published by IGI Global, please visit: www.igi-pub.com/jeco.