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From: "G. Walter Wang" <gww10@psu.edu>
Date: Fri, 16 Feb 2007 10:04:21 -0500

2007 IEEE/INFORMS International Conference on Service Operations and Logistics, and Informatics (SOLI’2007) Aug. 27-29, 2007, Philadelphia, USA

Conference Scope and Themes

Services, service operations, logistics, and informatics become more complex and dynamic. They are playing an increasingly important role in today’s world economy. Information and communications technology provides cyber-infrastructure and platforms to achieve more efficient and productive services operations. The IEEE/INFORMS Service Operations and Logistics, and Informatics (SOLI) conference series aims to bring together researchers and practitioners to discuss issues, identify challenges and future directions, and share their R&D findings and experiences in the areas of service design, innovations, marketing, and operations; logistics issues in services offerings, logistics as a service and related decision-making; informatics-enabled service offerings, and information technology/systems services. Papers related to Services/Logistics Design, Innovations, Marketing, Operations, Engineering, Workforce, and Management; and their specific applications by leveraging Information Technology/Systems Services are strongly encouraged.

Paper Submission/Areas of Interest (Topics include, but are not limited to):

Service Design, Engineering, Operations, and Innovations — Service planning and design; Service process engineering; Expedited services and extreme logistics; Healthcare systems; Financial services; Retail and services management; Quality and customer satisfaction; Metrics and benchmarks; Security & safety-related services and management; Contingency planning

Logistics & Supply Chain Management — On-demand delivery; Logistics planning; Freight forwarding and customs clearance; Venue logistics management; Warehouse and distribution; Transportation management systems; Reverse logistics; Supplier relationship management; Logistics visibility and control; Procurement

Service Marketing and Sustaining — Demand forecasting; Customer relationship management; Event communication and alerting; Services training; Services sustaining; Services quality; Services bundling; E-market for services

Service/Event Management & Manufacturing — Service management system; Workforce management; Event sponsorship; Event-based production and supply chain; Event-based products and manufacturing; Intelligent manufacturing; Customization; Simulation

Information & Communications Technology and Systems (ICTS) — ICTS services design and management; E-market for ICTS services; ICTS services standards, locating, composition, and bundling; Process modeling; Augmentation, and automation; Real time identification & tracking technology; Pervasive and ubiquitous computing in logistics; Decision support systems; Software agent based systems in logistics; RFID; Service-driven data warehousing and data/Web mining; Systems interoperability and integration

Paper Submission

Manuscripts in English must be electronically submitted at the conference website: http://www.ieeesoli.org. They should be at most six pages in the IEEE two-column conference paper format, including figures, tables, and references. A LaTeX style file and a Microsoft Word template are available from the IEEE web site (http://www.ieee.org/pubs/transactions/stylesheets.xml). The submissions, however, need to be in PDF.

Special sessions on specific service topics are also welcome. Special session contact: Robin Qiu (robinqiu@psu.edu)

Important Dates:

Full paper deadline: April 15, 2007
Acceptable/Rejection May 15, 2007
Final Paper: June 15, 2007

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