Managing E-services


Cases on Managing E-Services, a book edited by Dr. Ada Scupola; Chapter proposal deadline 15 Mar 2007

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Date: Fri, 15 Dec 2006 16:21:36 -0500
From: "Ada Scupola" <>


Submission Deadline: March 15, 2007

Cases on Managing E-services
A book edited by Dr. Ada Scupola, Roskilde University, Denmark

Book Site:


The advent of e-commerce and e-services has raised a number of challenges for service organizations such as consulting companies, libraries and publishers as well as companies selling physical goods. Therefore, companies have to innovate and develop strategies and new business models for the production and provision of e-services, and acquire or develop new competences.

The Overall Objective of the Book

The objective of this book is to provide an overview of the relevant, state-of-the art theoretical frameworks and latest empirical research findings in the area of e-services. This book will cover issues and challenges regarding the production, delivery and consumption of e-services. Therefore, even though the book focuses mainly on case studies, chapters discussing the theoretical foundations of e-services as well as main issues and challenges in the field will be included. I gladly invite contributions that are both empirical and conceptual. The empirical contributions should be case studies of e-services.

The Target Audience

Professionals and researchers working in various disciplines, e.g. library, banking, business, management, marketing, information and communication sciences, education, sociology, computer science, information technology. Recommended topics include, but are not limited to, the following:

  • conceptual foundations and theoretical frameworks of e-services
  • papers addressing the differences between services and e-services
  • e-services and innovation
  • e-services and business models
  • e-services and competences
  • e-services and human resource management
  • e-services and strategies.
  • e-government;
  • e-libraries;
  • web-based portals offering different kind of services;
  • e-banking
  • e-health
  • e-retailing
  • e-learning

The book should contain four main sections:

Section I: Issues and Challenges of E-Services; Section II: Business-to-Business E-services; Section III: Business-to-Consumer E-services; Section IV: E-government


Researchers and practitioners are invited to submit on or before March 15, 2007, a 2-5 page manuscript proposal clearly explaining the mission and concerns of the proposed case. Authors of accepted proposals will be notified by April 15, 2007 about the status of their proposals and sentcase organizational guidelines. Full cases are expected to be submitted by July 31st, 2007. All submitted cases will be reviewed on a double-blind review basis and the final chapters are expected to be due by October, 31st, 2007. The book is scheduled to be published in 2008 by Idea Group Inc.,, publisher of the Idea Group Publishing, Information Science Publishing, IRM Press, CyberTech Publishing and Idea Group Reference imprints.
Inquiries and Submissions can be forwarded electronically (Word document) or by mail to:

Prof. Ada Scupola
Department of Communication, Business and Information Technologies
Roskilde University, Denmark
Tel.: +45- 46 74 25 98•  Fax: +45-46 74 80 30