A special issue of the Canadian Journal of Administrative Sciences, Guest Co-Editors: Paul R. Messinger and Dennis Galletta; Deadline 15 Dec 2006

 ARC: Community: ELMAR: Posting

areas: services: cfp

Date: Wed, 28 Jun 2006 15:01:35 -0400
From: "cjas" <>

Call for Papers


Deadline for Submission:  December 15, 2006

Guest Co-Editors: Professor Paul R. Messinger, Marketing, University of Alberta School of Business.  email:

Professor Dennis Galletta, MIS, University of Pittsburgh, Katz Graduate School of Business.   email:

The Canadian Journal of Administrative Sciences is pleased to announce a special issue on eService designed to capitalize on the rapidly growing work in service science and eCommerce originating from marketing, management information systems, management science, and computer science.  Contributing papers should have a substantive focus on automated-delivered service or on combined automated/human-delivered service, and should have relevance to both academic researchers and service practitioners.

The topics may include but are not limited to:

  • managing electronic and human service
  • pricing
  • auctions
  • eService measurement
  • decision support systems
  • eService diffusion
  • consumer loyalty and interface lock-in
  • eShopping environments and virtual-reality technologies
  • recommendation systems
  • real-time personalization
  • building one-to-one relationships
  • impact on channel power
  • overviews of current eService trends and case studies that have particularly broad implications.

Contributing papers may utilize empirical analyses, decision support systems, laboratory experiments, theoretical modeling, scale development applied to automated eService instruments, statistical analyses, field experiments, industry studies, and case-study field research.

Associated Special Interest Conference:  If you are planning to submit articles for this special issue, you might consider attending a conference on eService scheduled for October 10-11, 2006 in Edmonton, Alberta, Canada, sponsored by the University of Alberta School Of Business and the DeGroote School of Business, McMaster University. Presenters at this conference will be invited to submit their work for consideration for publication in this CJAS special issue.  For more information, go to, click on “Events” and then on “eService2006”.

*Important* – Paper Format:  This special issue envisions contributions to consist primarily of (a) a number of shorter research notes of not more than 14 manuscript pages, including references, tables, and figures and, to a lesser extent, (b) full length papers of not more than 38 manuscript pages, including references, tables, and figures.  All papers must adhere to format guidelines of the American Psychological Association (APA-format). Please visit the CJAS website at: for further APA guidelines.

Please email submissions to to the attention of the guest editors and indicate in the subject heading that the submission is intended for the Special Issue on eService.  All submitted papers to CJAS will undergo a “double blind” peer review.

ARC Home | Career | Community | Research | Service | Teaching | Etc | Areas | Join AMA