Date: Thu, 9 Feb 2006 15:22:27 +0400
From: "Ravi Foogooa" <ravifoogooa@utm.intnet.mu>

CALL FOR PAPERS

2nd International Conference on
Business Process Outsourcing and Modeling (BPOM2006)
Competitiveness and Value-Added Services for an Outsourcing Destination
June 28-30, 2006 , MAURITIUS
http://www.bpom.org

Important Dates

Call for Papers: Opens 1st February 2006 and Closes 30th April 2006
Decision on acceptance/rejection for Papers: 31st May 2006
Final Submission of Camera Ready papers: 16th June 2006
Registration : Opens 1st March 2006

Business Process Outsourcing is transforming businesses in different parts of the world. On one side, businesses in developed countries use this opportunity to improve their competitiveness and on the other hand, new companies are being spawned in developing countries to provide the
required services at a lower cost.

This conference aims at bringing together BPO researchers and practitioners together to analyse BPO issues from a vendor-related perspective. Many successful vendors are from developing countries and there are issues specific to these countries which may not be addressed in other BPO conferences.

With growing competition among BPO destinations, competitiveness on a worldwide scale needs to be maintained. Different BPO destinations have got different endowments and thus it is also important to see which value-added services are more appropriate for sustained development in different vendor countries. Nevertheless, learning about strategies recommended for BPO customers will also be a topic for discussion in the conference – it is important for vendors to understand how customers choose their BPO destinations.

Conference Features

The conference is targeting academic researchers as well as industry
practitioners and managers. The conference will feature:

• Visionary keynote speeches
• Research paper presentations
• Case studies
• Experience sharing
• Workshops
• Product Demonstrations
• Trends in the BPO industry

Topics of Interest

Topics of interest will include, but will not be limited to:

• Managing Outsourcing
• Contract Management
• Risk Management
• Legal Issues
• Strategic Outsourcing
• Human resource management
• IT Outsourcing
• Offshore Software Development
• Data Centre Management
• IS Security in Outsourcing
• Disaster Recovery
• Project Management
• BPO segments
• Call Centre Management
• Customer Relationship Management
• International Financial Services
• Back Office Processing
• Public Sector Reform
• Niche Markets
• BPO impact on society
• BPO and Economic Development
• Cultural Differences
• Ethics of Telemarketing
• Digital Divide
• Globalisation

Paper Submission

Papers not exceeding 6 pages must include a title, keywords, full name and affiliation of all authors and an abstract about 250 words. Authors must clearly describe the idea, value, methods, results, originality, and benefits over other methods. Well researched proposals and case studies describing industry trends, needs or experiences are also welcome. Each submission should identify a primary contact and include his/her address, phone number, fax number and email  address. Submissions are to be made to the Conference Secretary.

Contacts

Programme Chair: Dr. Nawaz Mohamudally  alimohamudally@utm.intnet.mu
Conference Secretary: Ms. Sapna Bonomally srbonomally@utm.intnet.mu

More details are available on www.bpom.org