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Why Do Smart Companies Struggle to Create Great Customer Experiences

This free event is now available for on-demand registration and access through September 26, 2022. Once registered, the on-demand content will become available. 

You’ve “personalized” and your care team reports high CSAT scores but great customer experiences are elusive. How can you deliver a great experience while meeting customers where they are? Especially considering the challenges of scale. While this may seem a daunting task by many executives, there are easy ways to enhance your customer’s experience and have a complete view of your organization’s industry landscape and brand perception, starting today.

Join Sprinklr’s Director, Customer Experience and CX expert, Cory Declusin, to learn how to build a CX plan that will:

  • Delight customers with a frictionless customer experience
  • Increase brand awareness and engagement
  • Create content that appeals to your customers and prospects
  • Own the narrative that drives revenue
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Cory Declusin

Director, Customer Experience and CX Expert, Sprinklr

Cory Declusin is Director in Sprinklr’s CXM Practice, focused on driving the Customer Experience revolution. This is done by defining comprehensive digital transformation strategy, focused on best in class CX as it relates to people, process, and technology. Prior to Sprinklr, Cory led client Digital Marketing initiatives at JPMC, State Street, Citi, BMO, Wells Fargo, GE Capital, and American Express.

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Why Do Smart Companies Struggle to Create Great Customer Experiences