Consumer expectations are driving demand on a scale that is compelling providers, payers, vendors to leverage new technologies, making effective use of time, and producing positive outcomes at lower costs. The Healthcare Customer experience has now become a competitive mandate for every organization, which is creating opportunities at every stage of the customer journey to provide better service.
As you begin to consider digital transformation, away from paper-based processes and legacy technologies, you want to unify the experience across channels and consider the following:
- Enable easy and seamless data capture across devices and browsers will keep customers in lower-cost digital channels.
- Create dynamic and engaging form and document experiences without replacing your current systems.
- Integrate with enterprise form and document layer to connect to all of your back-end systems to push and pull data between them.
Once customer enrollment is streamlined, these same tools and workflows can be used for internal employee processes.
Meeting today’s increased demands for streamlined operations is challenging — but not impossible. Manual and paper-based workflows create slow and cumbersome processes that struggle to keep pace with modern business practices.
Join this webinar to find out how data capture and workflow automation combined with electronic signatures offers the speed and accuracy that will make an impact on your customers’ experience while using a single solution to keep development costs down and speed up time to value.
Andre SmithSystems Analyst/ Solutions Consultant (SC), AFTIA
Mr. Smith graduated with a master’s degree of Science in Computational Science, continuing from his undergraduate degree in Mathematics and Computer Science. With much experience in working with the general public, as well as team members, Mr. Smith is utilizing his expertise to identify client needs and provide solutions through the Adobe AEM platform.
As a Systems Analyst, Mr. Smith has contributed to projects with content design, workflow development and custom application development to provide the means to simplify integrations for current and future clientele. Mr. Smith has taken these skills to the SC role where he seamlessly merges his experienced development with expertise in story telling.
Adam LariviereDirector of Sales
Director of Sales with a demonstrated history of working in the information technology and professional servicesindustry. Skilled in Advertising, Sales, Mobile Communications, Customer Relationship Management (CRM), and SalesManagement. Strong sales professional graduated from Algonquin College of Applied Arts and Technology.
Tom SwansonHealthcare Industry Strategist, Adobe Systems
Tom brings a decade of experience in the healthcare industry to Adobe, as well as extensive experience in digital transformation. Tom’s role at Adobe includes positioning Adobe in the health and life sciences marketplace, providing thought leadership, enabling the field, and evangelizing the importance of transforming how consumers engage healthcare.