Organizational Frontlines Research Preconference Symposium

JW Marriott Orlando Grande Lakes
Orlando, FL
2/16/2017 8:00 AM - 2/17/2017 5:00 PM
Register before 7/14/2016 12:00 AM for early registration fee
Dates: February 16th (Thursday) 8am - 5pm and February 17th (Friday 8am - 12noo)

Location: JW Marriott Orlando Grande Lakes. Event to take place before the Winter AMA Conference in Orlando, FL.  Hotel Details Located Here

Registration Cost: $99 members  and $119 non members.  Registration inlcudes Breakfast, Lunch and Breaks 

To Register: You may register by adding the event on to your Winter AMA Registration (Located Here) or by calling customer service at 1800.262.1150

Organizational Frontlines Research (OFR) is the study of interactions and interfaces at the point-of-contact between an organization and its customers that promote, facilitate, or enable value creation and exchange.  Technological advances at the intersection of frontline interactions and interfaces are disrupting how organizations connect with their customers. The purpose of this symposium is to shine light on this emergent area, and to advance theoretical and empirical research in this domain.

Sessions at the symposium will include academic research, practitioner innovations, and presentations from both senior and early-career thought leaders. We encourage researchers from Europe, USA, and Australasia working on frontline issues to join like-minded scholars and practitioners to advance OFR.

Young scholars and doctoral students are especially encouraged to submit research project proposals involving one or more aspects of frontlines for consideration for Research Awards (see information below).

Questions pertaining to the symposium may be submitted to symposium co-organizers.

Todd Arnold (
Mike Brady (
Tom Brown (
Jagdip Singh (

 To encourage and support OF research, we are inviting doctoral student research project proposals…

  • Addressing any topic of OFR interest, broadly defined
  • Authored or Co-authored by Doctoral Student or Assistant Professor (< 3 years from graduation)
  • 15 pages (maximum), double spaced detailing research questions & significance, theory & hypotheses, research design/methodology, and (expected) results
  • Note: Papers under review at journals or accepted for publication not allowed
  • Up to 5 awards ranging from $500 to $1000
  • Finalists invited to attend and present at the 2017 OFR Symposium
  • Access to OFR network to support research
  • Deadline for submission:  December 15, 2016

Proposals should be submitted via email to Todd Arnold at Oklahoma State University ( Questions pertaining to the symposium or competition may be submitted to any of the symposium Co-Chairs. ​

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