People Skills in the Workplace

Registration and Hot Breakfast

We’ll kick off the day with a nice breakfast. You’ll also be provided with lunch and breaks throughout the day.

Introduction

• What are leadership and interpersonal skills
• Importance of leadership and interpersonal skills
• Case study

Defining Who You Are

• Paint an honest picture of who you are
• Areas you can actually improve in
• Deciding who you want to be

Communication Skills

• Ways we communicate
• Non-verbal communications
• Listening, openness and honesty
• How to influence others

Emotional Intelligence and Emotional Quotient (EQ)

• The science behind emotional intelligence
• Identify and access your emotions
• How to exercise self-control
• Identify triggers and how to respond to them
• Maximize team performance with emotional intelligence
• How to catalyze change

High Stakes Conversations

• Deliver concise messages to compel and convey a point
• Maintain the right mindset and physical presence
• Connect with individual stakeholder while managing multiple stakeholders
  • Avoid messaging pitfalls

Breakfast

Developing a Confident Mindset

• Giving rather than getting
• Working together
• Practicing mindfulness
• Vulnerability and its power
• Slowing down and multitasking

Being or Becoming Creative

• How to address/approach challenges
• Seeing challenges in a different light
• Creative brainstorming techniques for marketers

Leading Productive Client Meetings/Calls

• Voice and email are so important
• Meeting preparation steps
• Successful ways to initiate a meeting
• Propose challenging ideas while promoting and maintaining healthy client relationships
• Delegate and coordinate work successfully
  • Consistency and accountability

Social Success at Work

• Building productive relationships with clients and coworkers
• Networking effectively (when you hate networking)
• Navigating politics, alliances and cliques

Conflicts

• How to handle team conflicts
• Alpha’s
• Effective communication techniques

Summary

• Final inspiration
• Q&A / Discussion