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Retail Industry Benchmarking Report for Digital Unified-CXM

Retail Industry Benchmarking Report for Digital Unified-CXM

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The retail industry has always faced disruption, and this year was no exception. Faced with both unprecedented challenges for traditional retail models and the continued emergence of digitally native brands, industry leaders pivoted to embrace new ways to engage with customers. Explore how the industry is driving personalized customer experiences — and the metrics and insights that can drive better CX performance.

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